You can cancel the Plume membership within the first 60 days (cancellation period) for a full refund.
- To cancel the Order of new products coupled with a new membership subscription you purchased from the Plume Store, you must send us a request to initiate your return and refund no later than 60 days following the date on your Order Confirmation. A return shipping label will be emailed to you. Upon receiving your returned pods in their original packaging and good condition, we will issue a full refund. See our Return and refund policy.
- To terminate your Subscription Service following an auto-renewal of your membership, you must send us a request for termination no later than 60 days following your latest Subscription Billing Date. We will refund you the amount of the relevant auto-renewal payment of subscription fees.
After the first 60 days (cancellation period)
- If you have paid a Plume subscription for one, two, or three years, with a single payment, a refund of the purchase price after the 60-day cancellation period is no longer possible.
- If you have decided to pay in installments, you must settle the obligations within the time limits specified in the order confirmation.
You may also terminate your Subscription Service following an auto-renewal after 60 days from your latest subscription billing date.
In this case, if you have paid by a single payment, we will give you a pro-rata refund for unused subscription services.
For example, if you auto-renew your subscription for 12 months, but cancel that subscription with 6 full months remaining, we will refund 50% of your relevant Subscription Fees. No refunds will be given in respect of monthly payments which have not yet been taken.