Devices using a Private Wi-Fi address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off Private Wi-Fi addresses and revert to your original address when connecting to your home network.
How to turn off Private Wi-Fi address in iPad iOS14 and later
- Open the Settings app, then tap on Wi-Fi.
- Tap on the information button
next to your Plume network name. 
- Tap on the Private Address toggle to turn it off, a message will pop up to rejoin the network.
- The iPad will briefly disconnect and then reconnect using the original Wi-Fi address.
Once connected back to your Plume network using the original Wi-Fi address, any previous personalized device or person level features such as Online protection, Content access controls, Internet Freeze, and People at Home will be applied to the device again.
Note: These settings will only be saved for your Plume network and your iPad will continue to protect your privacy by using a Private Wi-Fi address when connecting to other networks.