Security & Privacy

Online Protection

  • DNS-based security Some Plume Guard features such as Online Protection, Content Access, and Adblocking rely on DNS (Domain Name System) requests sent from devices. When a device such as your laptop or mobile phone tries to connect to a website or an application tries to access an online resource,...

  • When a VPN is in use, the client device's traffic is encapsulated and will no longer be protected by Plume Guard or Content Access features. For this reason, Plume Guard's Online Protection feature blocks most known commercial VPN service providers by default. Non-commercial VPNs, such as ones fr...

  • Adblocking will help you block web and video advertisements as well as requests to known ad servers. You can enable this for either a device, person profile, or everyone. When you enable Adblocking for a person, this setting will be applied to all the devices assigned to that person. Please note ...

  • Open the main menu from the home screen and tap on the Guard tab. Tap on Manage Security Events.                                                                                                          The Protected tab will display all blocked events. Simply tap on any event to add the si...

  • Plume's Online Protection now supports, IP Threat Detection (IPTD), the latest advancement of Plume Guard features! Previously, Online Protection worked by detecting only malicious DNS-based threats. By now protecting devices from connecting to malicious sites using IP addresses (IPTD Outbound Pr...

  • Enabling the Online Protection feature will protect your devices from malware sites, botnets, spyware, spam, phishing, keyloggers, monitoring, proxy avoidance, anonymizer, and other harmful attacks on your network.   How do I turn on Online Protection?  The feature is enabled on all devices by de...

Advanced IoT Protection

Privacy

  • A “Data Controller” is the entity that determines the purposes (i.e., why) and means (i.e., how) of the data processing, whereas a “Data Processor” is the entity that acts on behalf and under the instructions of the Data Controller.  Plume can act both as a Data Controller or a Data Processor dep...

  • The GDPR applies to companies processing Personal Data in the context of the activities of an EU entity or to companies offering goods or services to individuals located in the EU. Our parent company, Plume Design, Inc. is established in Palo Alto, California, U.S., but it may collect Personal Da...

  • Plume is committed to privacy and has implemented a GDPR compliance program. Here is an overview of the key steps Plume has taken to comply with the GDPR: Data processing agreements: When we act as a Data Processor, we ask our customers to sign our GDPR-compliant Customer Data Processing Addendu...

  • As of May 25, 2018, the General Data Protection Regulation (“GDPR”) has replaced the Data Protection Directive 95/46/EC and applies directly in all countries of the European Union (“EU”). The GDPR is the most important EU data protection legislation to be enacted in decades and Plume has made i...

  • Plume members can request a copy of their data logs at any time! This includes information on your Plume account, network, devices, past purchases, and app. Simply complete the Privacy Request Form to stating your request.

  • All Plume members have the right to be forgotten. HomePass supports two different types of data deletions.   Security Event Data If you'd like to just remove items from your list of blocked events from either Guard or Content Access: In the HomePass app, open your menu. Select the Guard tab. On...