Plume Membership

Membership

  • Plume and Virgin Media have teamed up to offer HomePass™ – a way to make your current home Wi-Fi- work smarter for you. As part of this exclusive offer just for you, you’ll receive 2 SuperPods (worth £180) when you sign up for 12-month renewable membership - for just £8 a month. The best part is ...

  • Additional promotional activities for Plume members or special features will become available over time. Most often, promotions are communicated via email or the app and announced on the Plume website and social channels. Please stay tuned!

  • With a membership, you get the best WiFi coverage and reliability through affordable SuperPods, the HomePass app, and a commitment to continuous upgrades. The Plume Membership includes the following features and services: Adapt: Plume learns your environment and optimizes performance for a powe...

  • HomePass plan - 12-month renewable membership + 2 SuperPods HomePass is a £8p/m membership with a minimum 1 year commitment.To continue to receive the benefits of HomePass, you will need to continue to pay for HomePass after the 12m. What's included within the HomePass plan: 12-month renewable ...

  • Absolutely! We will continue to provide product support and troubleshooting even if you are not an active member. However, users will only receive warranty replacements of their pods while their membership is active. The included 1-year warranty is extended automatically as long as you renew your...

  • Plume does not offer a trade-in service to upgrade your pods. If you want to purchase additional SuperPods, you can do so via the Add a pod to my account option in the Plume HomePass app.

Renewal & Payments

  • Your membership will automatically renew at the end of the current term of your subscription services.  We will provide you with at least 28 days advance notice of the payment, this may include details of different options for how your payments may be structured.  On the renewal date, your accoun...

  • Your pods will continue to provide basic functionality if you decide not to renew your Plume membership at the end of the initial membership term (1, 2, or 3 years).  Comparison table of features and services Full membership vs Basic mode: Full membership Basic Mode   Yes Yes Dynamic Wi...

  • In this article, you will find instructions on how to add a payment method for membership renewal.  If you have committed to pay the membership plan on a 12-month installment plan and would like to change or add a payment method during your initial term, please contact customer support for help w...

Plume Account

  • The latest version of the HomePass app gives you the ability to invite other users to help you manage your HomePass network without needing to share your account credentials.    There are two permission sets you can provide the new HomePass user: View Only - The user can view HomePass features ...

  • The HomePass by Plume App is available for download from the UK Apple App Store and Google Play Store. Plume PowerPods and SuperPods are currently only available in the UK. Our app is localised for each country Plume is available in and it is important to download the proper version for your loca...

  • The app is not able to find a match for the username you entered. It is possible that you might have entered your email address incorrectly when you created a Plume user account the first time. Go ahead and set up a new account by selecting Set Up when prompted or by selecting the Set Up Plume on...

  • Where to get the App The Plume HomePass App is currently available in the UK Google Play and Apple App stores, until we make Plume available in other countries. If you already have Plume HomePass and have moved outside of the UK, it may still be possible to access the UK Apple App and Google Play...

  • You'll need the Plume HomePass App to set up your Wi-Fi network. It has been designed to work and tested with iOS 12 and higher and with Android smartphones running Android 6 and higher.We are closely evaluating new platform opportunities. To stay in touch with the updates, we suggest you continu...

  • You may not be able to complete the verification process due to the following reasons: You did not receive the verification email from Plume. If you did not receive a verification email from Plume, please check your other folders (spam, junk, or clutter) for the Plume verification email. Ensure...