Plume Membership

Membership

  • Plume and Virgin Media have teamed up to offer HomePass™ – a way to make your current home Wi-Fi- work smarter for you. As part of this exclusive offer just for you, you’ll save £99 when you sign up. The best part is you don’t need Virgin Media broadband to get in on the action.

  • As a current member, for each new Plume account referred by you, we'll credit your Plume account £20, which can be applied towards membership renewal or future hardware purchases.  Additional promotional activities for Plume members or special features will become available over time. Most often,...

  • With a membership, you get the best Wi-Fi coverage and reliability through affordable SuperPods, the HomePass app, and a commitment to continuous upgrades.The Plume Membership includes the following features and services: Adapt: Plume learns your environment and optimises performance for a power...

  • Annual HomePass Membership: This is a 12-month plan which costs £99. All of your pods will be under warranty as long as you are enrolled in this membership. You can easily keep on renewing this plan as for long as you like.Two-year HomePass Membership: This is a 24-month plan which costs £179. Al...

  • Absolutely! We will continue to provide 24/7 product support and troubleshooting even if you are not an active member. However, users will only receive warranty replacements of their pods while their membership is active. The included 1-year warranty is extended automatically as long as you renew...

  • Plume does not offer a trade-in service to upgrade your pods. If you want to purchase additional SuperPods, you can do so via the Add a pod to my account option in the Plume HomePass app.

Renewal & Payments

  • Your pods will continue to provide basic functionality if you decide to not renew your Plume membership with the following features and services: Adapt: Plume will continue to monitor and adjust how your pods are connected to each other and ensure they are always getting the best connection.  ...

  • Log into your Plume Account on the Plume Website.  Click on the Account option using the drop-down on the top-right.  Scroll to the bottom of the page to see your payment methods. Click on the Add button on the right to enter a new payment method. Enter your new card information including the...

Plume Account

  • At this time, only one username (email) can be associated with each Plume HomePass account. To allow more than one user to manage or administer the network, the account credentials must be shared.

  • The HomePass by Plume App is available for download from the UK Apple App Store and Google Play Store. Plume PowerPods and SuperPods are currently only available in the UK. Our app is localised for each country Plume is available in and it is important to download the proper version for your loca...

  • The app is not able to find a match for the username you entered. It is possible that you might have entered your email address incorrectly when you created a Plume user account the first time. Go ahead and set up a new account by selecting Set Up when prompted or by selecting the Set Up Plume on...

  • Where to get the App The Plume HomePass App is currently available in the UK Google Play and Apple App stores, until we make Plume available in other countries. If you already have Plume WiFi and have moved outside of the UK, it may still be possible to access the UK Apple App and Google Play sto...

  • You'll need the Plume HomePass App to set up your Wi-Fi network. It has been designed to work and tested with iPhone 5 and above running iOS 11 and higher and with Android smartphones running Android 4.4 and higher.We are closely evaluating new platform opportunities. To stay in touch with the up...

  • You may not be able to complete the verification process due to the following reasons: You did not receive the verification email from Plume. If you did not receive a verification email from Plume, please check your other folders (spam, junk, or clutter) for the Plume verification email. Ensure...