Essential HomePass Features

Content & Parental Control

  • Internet Freeze allows you to easily manage how much time is spent on the internet by a device or person by using a Freeze schedule or as needed.    Schedule or Turn on Internet Freeze for a device  Select the device in the app to access the device details page. Tap on Schedule Internet Freeze. ...

  • If you accidentally assign a device to the wrong person, you can simply reassign it to another person profile (or create a new profile). Navigate to the incorrectly assigned device. Tap the ⋮ on the upper right-hand corner to view the device menu and select Assign Device to... Select the appropr...

  • Adding people allows you to conveniently monitor and manage their WiFi access.    Adding a Person From the People screen, tap on the + button.  Choose the Create a person option.  Add a photo using the +, enter the Person name and Email (optional) and tap on Next. Set their Person profile inform...

  • Plume lets you briefly freeze or pause internet access for a single person or specific device instantly through the Time Out feature. You can also set a global Time Out for multiple devices) with a custom time frame.  If you want to set a scheduled Internet break, consider our Schedule Internet F...

  • Adblocking, Online Protection, and any custom Approve / Block lists can be configured on a location, person, or device level. Content Access (parental control) settings can only be configured on a person and device level.   Location level: Applies to all devices connected to the network.      ...

  • Nope! Our team has completed extensive internal and external testing to verify that you won't see any decrease in performance after enabling Adblocking, Online Protection, or any Content Access settings! If you are experiencing any performance issues, please contact support for assistance.

Plume Sense

  • There is a motion in my home, why am I not receiving notifications? These are the most common reasons for not receiving Sense Alerts when motion should be present:  Push notifications may have been disabled on your device.  iOS - Enable push notifications Android - Enable Push notifications T...

  • Why is motion not being detected in the Live View? Motion detection was just turned on. It can take 2-5 minutes from when Motion Detection is turned on before motion starts being detected.     Your mobile may have lost its data connection. The graph may stop being drawn if the connection dro...

  • Live View, Motion Today or Motion Last 7 Days are not displaying accurate information.  There is a minor delay from when motion starts and it starts being graphed in the Live View.   This delay is normal and is to avoid reporting false motion data.  Excessive motion is being detected by the n...

  • Reasons why devices are not shown in the Sense device list These are the most common reasons a particular device is not currently appearing on the Sense Devices list: The device was not connected to a SuperPod of SuperPod with WiFi 6 over Wi-Fi when Motion detection was turned on.  Devices co...

  • If the motion is being detected when is no one is home, Motion Sensitivity may be set too high. If you have the sensitivity set to High and have pets, enable Pet mode. If you already have pet mode enabled, turn the sensitivity down to medium. Continue adjusting and testing the sensitivity, using ...

  • If you are in away mode and not receiving an alert when motion is detected, this is due to there not being enough motion to trigger an alert. You can try adjusting your Motion sensitivity settings to High to receive alerts when lower thresholds of motion are detected.               

Passwords & Access Controls

  • Multiple guest passwords can be used under a single WPA2 SSID.  Open the Settings tab and click on the Adapt button. While on the Guest settings page under the WPA2 SSID, tap on New Guest Password.  Enter a name* and a new password. Use the drop-down arrow next to Auto-disable WiFi Password and ...

  • As the HomePass App guides you through setup, you'll be prompted to name your network and password: Make sure that your network name has between 1 and 31 characters Your password should be between 8 and 63 characters. Thanks to Access, only one network name (SSID) is needed to cover both 2.4Ghz...

  • Using the old WiFi Name and Password In order to maintain optimal network security, it is always suggested to choose a new SSID and password after changing your WiFi network to Plume. This will require you to update the WiFi settings on all your devices, which may not be very convenient if you ha...

  • You can easily edit, delete, or temporarily disable a password by using the HomePass app. You can also edit the access level of any user with guest access.   To suspend or control access on a device level, use the Device Freeze feature.     Editing WiFi passwords  From the Settings menu, tap o...

  • Multiple guest passwords can be used under a single WPA2 SSID.  Open the Settings tab and click on the Adapt button. While on the Guest settings page under the WPA2 SSID, tap on New Guest Password.  Enter a name* and a new password. Use the drop-down arrow next to Auto-disable WiFi Password an...

  • Open the Settings menu. Tap the Adapt icon to view the Network Name and Passwords.Under WPA2 SSID use the Home, Guests, or Internet Only buttons to access passwords under those zones.  Next to the password, you want to share, tap on the Share icon. Choose the method you want to use to share the...

Network Monitoring & Management

  • If for some reason you need to start your Plume setup from the beginning, you can always delete the pods from your account. Once removed from your account, the pods can be added back to your existing account again or added to a new account and you can go through the setup from the beginning. The ...

  • Using one login, you can manage multiple locations (networks). Follow the instructions below to switch between your locations. Note: Each network requires a separate membership. Open the more screen.  Use the drop-down under the location name to switch between locations.           Follow the ...

  • From the Home screen, scroll down to the pod list in the Adapt section.   Tap on any pod you wish to see device information about.  Tap the  ⋮  icon in the upper right-hand corner. The firmware version will be the first item on the list. Please visit this link for full release notes. In additio...

  • Deleting a pod from your account will completely disassociate this pod from your account. You will be able to add the pod back to your account or add it to another Plume account after deleting the pod.   Deleting a pod From the Home screen, scroll down to the Adapt section. Select the pod you wo...

  • Adding additional pods is effortless! From the Home screen, scroll down to the Adapt section.  Tap on the  ⋮  icon. and choose the Add a pod option.  While the app shows that it is "looking for pods...", plug in the new pod(s) or wait for them to connect if already they were already plugged in. ...

  • If you are not sure which pod is which, there is an easy way to identify them using the app.    Locate and name  From the Home screen, scroll down to the Adapt section and tap on the pod.  Tap on the ⋮ on the top-right of the pod detail screen.  Choose the Locate and name option and tap your ph...