Essential HomePass Features

Content & Parental Control

  • Internet Freeze allows you to easily manage how much time is spent on the internet by a device by using a schedule or as needed.    Schedule or Turn on Internet Freeze Select the device in the app to access the device details page. Tap on Schedule Internet Freeze. Select Until End of Day, Schoo...

  • If you accidentally assign a device to the wrong person, you can simply reassign it to another person profile (or create a new profile). Navigate to the incorrectly assigned device. Tap the ⋮ on the upper right-hand corner to view the device menu and select Assign Device to... Select the appropr...

  • Adding a Person Tap on the People button on the Home screen. Tap on Add a Person. Add a photo, enter the name, and select the devices used by this person. Assigning devices to the person will allow you to monitor and manage Wi-Fi settings for that person. You can also assign a Primary device, w...

  • Plume gives you the ability to briefly freeze or pause internet access for a single person or specific device instantly through the Time Out feature. You can also set a global Time Out (All people or devices) with a custom time frame.  If you want to set a scheduled Internet break, consider our D...

  • Adblocking, Online Protection, and any custom Approve / Block lists can be configured on a location, person, or device level. Content Access (parental control) settings can only be configured on a person and device level.   Location level: Applies to all devices connected to the network.      ...

  • Nope! Our team has completed extensive internal and external testing to verify that you won't see any decrease in performance after enabling Adblocking, Online Protection, or any Content Access settings! If you are experiencing any performance issues, please contact support for assistance.

Plume Sense

  • There is a motion in my home, why am I not receiving notifications? These are the most common reasons for not receiving Sense Alerts when motion should be present:  Push notifications may have been disabled on your device.  iOS - Enable push notifications Android - Enable Push notifications T...

  • Why is motion not being detected in the Live View? Motion detection was just turned on. It can take 2-5 minutes from when Motion Detection is turned on before motion starts being detected.     Your mobile may have lost its data connection. The graph may stop being drawn if the connection dro...

  • Live View, Motion Today or Motion Last 7 Days are not displaying accurate information.  There is a minor delay from when motion starts and it starts being graphed in the Live View.   This delay is normal and is to avoid reporting false motion data.  Excessive motion is being detected by the n...

  • These are the most common reasons a particular device is not currently appearing on the Sense Devices list: The device was not connected to a SuperPod of SuperPod with WiFi 6 over Wi-Fi when Motion detection was turned on.  Devices connected to other types of pods cannot be used for motion de...

  • If the motion is being detected when is no one is home, Motion Sensitivity may be set too high. If you have the sensitivity set to High and have pets, enable Pet mode. If you already have pet mode enabled, turn the sensitivity down to medium. Continue adjusting and testing the sensitivity, using ...

  • If you are in away mode and not receiving an alert when motion is detected, this is due to there not being enough motion to trigger an alert. You can try adjusting your Motion sensitivity settings to High to receive alerts when lower thresholds of motion are detected.               

Passwords & Access Controls

  • iOS   Tap on the ≡ icon on the App home screen. Tap the Access tab.  While in the Guest settings page, tap on New Guest Password.  Enter a name* and a new password. Use the drop-down arrow next to Auto-expire Wi-Fi Password and choose one of the options. Add a checkmark next to one or more Share...

  • As the HomePass App guides you through setup, you'll be prompted to name your network and password: Make sure that your network name has between 1 and 31 characters Your password should be between 8 and 63 characters. Thanks to Access, only one network name (SSID) is needed to cover both 2.4Ghz...

  • Using the old Wi-Fi Name and Password In order to maintain optimal network security, it is always suggested to choose a new SSID and password after changing your Wi-Fi network to Plume. This will require you to update the Wi-Fi settings on all your devices, which may not be very convenient if you...

  • You can easily edit, delete, or temporarily disable a password by using the HomePass app. You can also edit the access level of any user with guest access.   To suspend or control access on a device level, use the Device Freeze feature.     iOS Tap the ≡ icon on the app home screen. Tap on the...

  • iOS   Tap on the ≡ icon on the App home screen Tap on the Access tab. While on the Internet Only settings page, tap on New Internet Only Password  Enter a new password, choose an option to Auto-disable Wi-Fi Password. Tap on the green checkmark to save  Tap on the Share icon next to the password...

  • Tap on the ≡ icon on the App home screen. Tap the Access option to view the Network Name and Passwords. Tap on Home, Guests or Internet Only to access that zone's settings page. Next to the password, you want to share, tap on the share icon. Choose the method you want to use to share the passwor...

Network Monitoring & Management

  • If for some reason you need to start your Plume setup from the beginning, you can always delete the pods from your account. Once removed from your account, the pods can be added back to your existing account again or added to a new account and you can go through the setup from the beginning. The ...

  • Using one login, you can manage multiple locations (networks). Follow the instructions below to switch between your locations.    Note: Each network requires a separate membership. iOS From the home screen, tap on your current location at the top of the page Choose your desired location from the...

  • Tap on any pod you wish to see device information about Tap the ⋯ icon in the upper right-hand corner Tap View Hardware Info   The firmware version will be the first item on the list. Please visit this link for full release notes. In addition to the firmware version, you can also view the pod's...

  • Deleting a pod from your account will completely disassociate this pod from your account. You will be able to add the pod back to your account or add it to another Plume account after deleting the pod.   iOS Open the main menu by tapping the  Ξ  button on the bottom-left of the app home screen. ...

  • Adding additional pods is effortless! iOS Open the main menu by tapping the Ξ button on the bottom-left of the app home screen. From the Adapt tab, tap on Setup new pods.  While the app shows that it is "Looking for pods...", plug in the other pod(s) or wait for them to connect if already they w...

  • If you are not sure which pod is which, there are two easy ways to identify them using the app.  Locate  Tap on the ≡ icon on the app home screen. In the Adapt tab, choose the pod you want to identify. Tap on the pod image and the LED on the pod will start to blink.  Tap it again to turn off the...