Plume Hardware

  • Both SuperPods with WiFi 6 (SuperPods AX) and the original SuperPods work seamlessly together to extend WiFi coverage throughout your home. Having multiple SuperPods is ideal for homes larger than 90 square meters.  WiFi capabilitiesThe original SuperPod features tri-band 802.11ac WiFi connectivi...

  • Tech Specs & Capabilities

    • Both SuperPods with WiFi 6 (SuperPods AX) and the original SuperPods work seamlessly together to extend WiFi coverage throughout your home. Having multiple SuperPods is ideal for homes larger than 90 square meters.  WiFi capabilitiesThe original SuperPod features tri-band 802.11ac WiFi connectivi...

    • All Plume pods can be identified by a unique serial ID number, which can be found in two ways:   Through the HomePass App Open the HomePass app Tap on any pod                                                                                                                                        T...

    • No LED When initially plugging in any pod into an outlet, the light should always turn solid for a moment, and then the LED will slowly pulse while it is trying to connect to the cloud. Once connected to our cloud, the LED will then turn off. If there is no light at all when first plugging in the...

    • If you use a VPN for work or school, Plume has VPN passthrough support, allowing any devices running a VPN client to connect through a VPN service. If you want all of your network devices to go through a VPN service, you can connect your Plume pods in bridge mode to a separate router with built-i...

    • WPS was a common method of adding a device with a limited user interface (printers, IoT devices) to a wireless network.Plume does not currently support enabling WPS in the app, as it was discovered to be a less secure connection method for WiFi networks. Here are your options for these devices: C...

    • Plume SuperPods do not support Power over Ethernet (PoE). You will not be able to run PoE devices wired to Plume, they will require a separate power supply. We have designed our SuperPods with this in mind in order to maintain their compact design. After all, we like to be stylish.All Plume pods ...

    Hardware Warranty & RMAs

    • Please contact us if your pods are lost or stolen. We will deactivate stolen pods and provide you options for replacement.  

    • All Plume pods come with a one-year warranty, so if one of your pods is defective, we will send you a replacement free of charge. When you renew your membership, the one-year warranty rolls over for another year. We are currently unable to process RMA requests for pods being used in countries out...

    Release Notes

    • App Version: 2.85.0 - Released February 15th, 2022New features  Adds "Remove Bluetooth paring" card to "Detect Gateway" and "Advanced Configuration" screens  Implements text for "Guard"  Bug fixes  Fixed the "Next" button inactive on the screen with QR code  Fixes "Advanced onboarding" using VL...

    • You can always download the latest App from the Google Play Store. App Version 2.85 - Released February 15th, 2022New features Added 4xx error handling for partner SSOs Adds "Advanced configuration" option when Pod is offline Adds "Remove Bluetooth paring" card to "Detect Gateway" and "Adva...

    • Plume makes regular updates to the cloud in order to add new features and fix issues.  Most updates do not have a visible impact on the behaviour of your network and new features often require updates to the Plume app for you to access them. The updates listed below are changes that you may see a...

    • Plume will be releasing software updates from time to time. These updates will happen automatically, on a rolling basis. It may take up to a week from release for your location to receive the update. How can I check the firmware version on my pods? Your Pods must be connected to the Plume netw...