Common Issues

Pod Connection Issues

  • If one of the pods happens to lose connection or is unplugged, the system will reconfigure itself or self-heal, so you don’t lose Wi-Fi connection. Another path will be formed using your other pods to maintain coverage and network health. When the pod is restored, it is automatically placed b...

  • A pod must be deleted before being moved from one network (location) to another. Here are a few common reasons and solutions to the "claimed pod found" error message:       Another location was mistakenly created and the pod claimed on it by mistake Check for a second location using the app...

  • Depending on your configuration, Plume WiFi services will continue to work in the event of an Internet or Plume Cloud outage allowing you to continue accessing the local network.Although, since the configuration is through the cloud, during the outage you will not be able to make any changes to t...

  • If only those pods could talk! There are many possible reasons why one or more of your pods would appear disconnected or offline.    Entire Plume Network is Offline If you have received a Plume alert stating your network is offline, follow these steps to bring it back up.  Unplug the modem ...

  • Nobody likes to be without a connection to the internet. Let's find out what's causing the problem. Verify that your device is connected to the Plume Wi-Fi network by going to your device's Wi-Fi connection settings. Check to see if you can connect to other sites. Open your device browser ...

  • If you have received a notification that your pods are placed too far apart, simply move them closer together to help improve your network’s performance! We recommend placing SuperPods about 9-2 meters apart for optimal performance. Note that if you have particularly thick walls (brick, concrete...

Performance Issues

  • Here's what could be slowing you down: One or more pods are too far away from another pod. SuperPods should be no more than 12 meters from each other. Ensure that you have a strong core network in your home, keeping pods towards the centre and not on exterior walls. Not enough pods are...

  • If a pod displays “Poor health” and you are noticing an impact, there are a few steps you can take to improve its health:   Move pods closer to each other Remember that pods work as a team, so they want to be close enough to communicate with one another. Consider distances around 9-12 meter...

  • Plume's built-in ISP Speed Test measures the speed of the link from your Gateway pod to your ISP using Ookla's speed test servers. If those results are not close to your ISP's advertised speed, these tests will help you find the cause.   Checking the Ethernet connection The Ethernet connecti...