Device Connections

Device Setup

  • Avoiding Interference If you are having trouble with your Sonos Speakers (playback issues, trouble pairing speakers, players disappearing from the controller in the App), the most likely cause is wireless interference. Plume's optimiser already chooses the best 2.4Ghz channel for use in your netw...

  • You will enjoy slightly faster speeds on your device when you hardwire them to a pod by Ethernet cable. Connecting a device to a pod by Ethernet will not negatively impact your Plume WiFi performance. Plume also supports Ethernet backhaul, meaning you can now create networks with multiple gateway...

  • All of your Wi-Fi and Ethernet capable devices should work with Plume. We have thoroughly tested the following smart Home and media players and know that they are compatible. Smart Home/IoT Amazon Echo and Echo Dot Amcrest IP cameras Arlo Security Cameras Ecobee 3 Thermostat - with correct ecobe...

  • Having issues connecting to plume using your Raspberry Pi or other Linux device? Below you will find a working WPA_supplicant configuration sample that will allow you to do so. network={country=US ssid="Insert WiFi SSID Name Here" Key_mgmt=WPA2-PSKgroup=CCMPpairwise=AESproto=WPA2psk="INSERTPSKHER...

  • Game consoles and multiplayer games require an open NAT to work properly. Issues that can come up when the game is behind a restricted NAT can include the inability to host, join games and talk to other players. Each console and game has a different way to express how open for communications the ...

  • Devices using a private Wi-Fi address will connect to your Plume network.  However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off Private Wi-Fi addresses and revert to your original address when connecting to your home network.   How ...

Device Issues

  • When a ChromeCast connects to a new network, or reconnects to an existing, the device checks to see if it has an available firmware update from Google. If there is an update available, this is where the issue will occur. Customers will receive a notification in their ChromeCast app, required to c...

  • While Plume Access allows you to securely share access to any device in your home with a guest, there are a few caveats with technologies that work beyond Wi-Fi.   Visible Multicast and Wi-Fi Direct devices Users provided with Guest or Internet Only access will still be able to see broadcast and ...

  • Vinyl Trntbl have a known issue that causes them to disconnect intermittently after stopping playback and they will sometimes never connect back to the network until you restart them manually. Setup an IP reservation for the device and restarts will no longer be necessary.

  • Our pods are each broadcasting a copy of the Wi-Fi network name (SSID), and most Wi-Fi devices like your phone and computer are smart enough to understand that this is the same SSID and only show it once. Occasionally, we will come across a device that can lack the networking intelligence to unde...

  • Reason for intermittent connectivity Plume Networks optimise on a regular basis to ensure a location is functioning optimally. During this process, we may change channels on either 5Ghz or 2.4Ghz, or both bands based on various factors. Ecobee fails to switch to the new channels after optimisatio...

  • Ring© doorbells had a known issue that causes them to disconnect intermittently and they will sometimes never connect back to the network until you reset them manually. If this issue persists, please contact Ring Support to ensure you have the latest firmware version.

Managing Devices

  • For this Speed test to work, your device must be connected to your Plume Wi-Fi network.  Unlike the ISP Speed Test feature, this Speed Test measures the device's connection through the pods all the way to the internet. From the main screen, tap your device icon. Tap on Device Speed Test and the ...

  • The app’s home page displays a count of Connected Devices at the bottom of the page. Selecting this will bring up a grid of currently and previously connected devices.       Proceed by tapping on the selected device to see the device information, including the device's MAC address and IP address....

  • The HomePass app’s home page displays a count of Connected Devices at the bottom of the screen. Selecting this will bring up a grid with active devices displayed with a white background and inactive devices displayed with a grey background. All inactive devices will display the time they were la...

  • You can rename your device by accessing Connected Devices list on your App. Click the device name directly to rename it or select the menu on the upper right corner of the screen and then Edit Name.

  • You can select the Devices link found at the bottom of the app home screen. You will be provided with a view of all the devices that are connected to your network, and a list of devices that are currently disconnected from the network. The device list is organized by the type of password being us...

  • Yes, Plume supports connections from devices that have implemented MAC address randomization. Being able to connect to Wi-Fi using a random MAC address is a new feature recently released in Android 10, Windows 10, and iOS 14. Through our Advanced Device Typing feature, your Plume network will sti...