Plume Setup

Turn Off Old Wi-Fi

  • Turning off the Wi-Fi on your existing wireless router will help improve the performance of your Plume Wi-Fi network by reducing channel utilization. Turning the old Wi-Fi off will also avoid confusing your devices. Turning your router’s Wi-Fi off will vary by Internet Service Provider or router ...

  • Why should I turn off parallel networks? Turning off the Wi-Fi on your existing wireless router will help improve the performance of your Plume Wi-Fi network by reducing channel utilisation. Turning the old Wi-Fi off will also avoid confusing your devices. Turning your router’s Wi-Fi off will va...

  • Follow the instructions below to turn off Wi-Fi on your ASUS router: Open a browser and enter the IP address 192.168.1.1 to login the router configuration page. Click on Wireless under the Advanced Settings section of the menu. Click on the Professional tab. Select 5GHz in the Frequency field. S...

  • Linksys Smart Wi-Fi router - from local network Log into the router's Web GUI by typing in 192.168.1.1, or type myrouter.local in the browser address bar.  You can access the router directly or through your Linksys cloud account.  Directly - Enter your password under Access Router. The default ...

  • Follow the steps below to disable Wi-Fi on your Netgear router: Log into the admin GUI on Web by entering http://www.routerlogin.net. in the browser address bar Enter your admin username and password. The default username and password are admin and password, respectively. Click on the Advanced t...

  • Open a browser and enter the IP address 192.168.1.1 to login the router configuration page. Enter your user name and password. The defaults for both is admin.  Click on Basic tab and the Wireless menu Uncheck Enable Wireless Radio for both the 2.4Ghz and 5GHz Wireless Click on Save

How Plume Works

  • Using the Web App you can view insights and the status of your Plume network and manage your Plume membership.  At the moment, you can only setup, access and manage your Plume network through the HomePass mobile App. The mobile App is compatible with iPhone 5s and above running iOS 11 and higher ...

  • Please note that Plume is currently only available, and only has the required permissions to use radios in the USA and the UK. The Plume app is only available in US and UK based Apple App and Google Play stores.We are constantly working to expand our areas of availability, but we do not yet have ...

  • Although Plume HomePass is designed for residential homes at the moment, Plume HomePass will also work for small businesses as long as you have an Internet service meeting your usage. For your specific business needs, please contact our support team for more information.

  • It's easy to bring Plume with you when you move. Just bring your pods to your new home and plug them into the modem or router to spread Wi-Fi in your new home.

  • Plume Adapt is designed to spread out device connections throughout the home. While it is not a hard limit, connections of more than 45 devices per radio are not recommended on SuperPods. 

  • The number of pods you'll need will vary based on a number of factors, such as the layout, construction of your home, how many devices you plan on using and the speed of your internet connection.One SuperPod is enough to cover a Studio apartment. For a 1-2 bedroom apartment or smaller home, addin...

Basic Setup & Configuration

Advanced Installations

  • There are several different ways a VoIP phone can be connected to a Plume network.  Which setup is needed is based on how the phone must be connected to the network.  If you are unsure which setup matches yours, contact your VoIP provider.  Click on the links below to jump to each setup. VoIP pho...

  • When do I need to keep my ISP provided Gateway (modem/router)?  If you subscribe to other services from your ISP, such as telephone (VoIP), television (IPTV) and home security, the residential Gateway device (modem/router) provided by your ISP is likely required for those services in addition to ...

  • Plume can be used with a CUJO Smart Firewall.  To set up Plume and CUJO together you will need to set up both in Auto (Bridge) mode.  This does require the use of a router or modem-router combo device to provide DHCP services to your network.   How to set up Plume and CUJO   For a new Plume...

  • Can a switch be connected to a pod without any issues? Yes, you can connect a switch to any pod for your client connections; however, a switch should not be directly connected to a standalone modem when it's used for client connections. Each Plume pod comes with at least one Ethernet port that su...

  • Follow these steps in order to set up your additional membership and pods at another home. A second location requires a separate membership, you will be prompted to purchase one during this process if have not already done so at the of time of purchase.  iOS Tap the ≡ icon on your home screen ...

  • There are several different ways a VoIP phone can be connected to a Plume network.  Which setup is needed is based on how the phone must be connected to the network.  If you are unsure which setup matches yours, contact your VoIP provider.  Click on the links below to jump to each setup. VoIP pho...