Membership

  • Plume and Virgin Media have teamed up to offer HomePass™ – a way to make your current home Wi-Fi- work smarter for you. As part of this exclusive offer just for you, you’ll save £99 when you sign up. The best part is you don’t need Virgin Media broadband to get in on the action.

  • As a current member, for each new Plume account referred by you, we'll credit your Plume account £20, which can be applied towards membership renewal or future hardware purchases.  Additional promotional activities for Plume members or special features will become available over time. Most often,...

  • With a membership, you get the best Wi-Fi coverage and reliability through affordable SuperPods, the HomePass app, and a commitment to continuous upgrades.The Plume Membership includes the following features and services: Adapt: Plume learns your environment and optimises performance for a power...

  • Annual HomePass Membership: This is a 12-month plan which costs £99. All of your pods will be under warranty as long as you are enrolled in this membership. You can easily keep on renewing this plan as for long as you like.Two-year HomePass Membership: This is a 24-month plan which costs £179. Al...

  • Absolutely! We will continue to provide 24/7 product support and troubleshooting even if you are not an active member. However, users will only receive warranty replacements of their pods while their membership is active. The included 1-year warranty is extended automatically as long as you renew...

  • Plume does not offer a trade-in service to upgrade your pods. If you want to purchase additional SuperPods, you can do so via the Add a pod to my account option in the Plume HomePass app.

  • Gifts You can always purchase an annual membership and pods as a gift to a friend or family. Once the pods are received, the recipient just needs to create their Plume account in the app using their name and email. Once the pods are set up, the membership will then be activated and tied to that a...

  • The Plume membership may be cancelled at any time within the first 60 days for a full refund. The Plume membership can be purchased for one, two, or three years and covers the entire period with a single payment. Partial refunds are not provided.

  • No, you will need separate memberships for each location. You can buy a new membership and pods through the app or here.

  • You may request termination of your membership subscription anytime by contacting Plume Support. If you request termination within 60 days from the date of your purchase of new products coupled with a new Membership subscription, you will receive a full refund upon the return of the pods in their...

  • Each new membership also includes a £99 hardware credit to use for your initial order of SuperPods. You may purchase SuperPods for £99 and SuperPods with WiFi 6 for £129 each.   Click here to learn more about the payment methods and options that we offer.