Membership

  • Plume and Virgin Media have teamed up to offer HomePass™ – a way to make your current home Wi-Fi- work smarter for you. As part of this exclusive offer just for you, you’ll receive 2 SuperPods (worth £180) when you sign up for 12-month renewable membership - for just £8 a month. The best part is ...

  • Additional promotional activities for Plume members or special features will become available over time. Most often, promotions are communicated via email or the app and announced on the Plume website and social channels. Please stay tuned!

  • With a membership, you get the best WiFi coverage and reliability through affordable SuperPods, the HomePass app, and a commitment to continuous upgrades. The Plume Membership includes the following features and services: Adapt: Plume learns your environment and optimizes performance for a powe...

  • HomePass plan - 12-month renewable membership + 2 SuperPods HomePass is a £8p/m membership with a minimum 1 year commitment.To continue to receive the benefits of HomePass, you will need to continue to pay for HomePass after the 12m. What's included within the HomePass plan: 12-month renewable ...

  • Absolutely! We will continue to provide product support and troubleshooting even if you are not an active member. However, users will only receive warranty replacements of their pods while their membership is active. The included 1-year warranty is extended automatically as long as you renew your...

  • Plume does not offer a trade-in service to upgrade your pods. If you want to purchase additional SuperPods, you can do so via the Add a pod to my account option in the Plume HomePass app.

  • Gifts You can always purchase an annual membership and pods as a gift to a friend or family. Once the pods are received, the recipient just needs to create their Plume account in the app using their name and email. Once the pods are set up, the membership will then be activated and tied to that a...

  • You can cancel the Plume membership within the first 60 days (cancellation period) for a full refund. To cancel the Order of new products coupled with a new membership subscription you purchased from the Plume Store, you must send us a request to initiate your return and refund no later than 60...

  • No, you will need separate memberships for each location. You can buy a new membership and pods through the app or here.

  • Each new  HomePass plan includes 12-month renewable membership + 2 SuperPods (worth £180). This is recommended for homes of up to 2 bedrooms.  If you have a larger home, you might need additional SuperPods. Which you can buy during the initial purchase for the price of £90 per SuperPod.    You ca...