Plume Account

  • At this time, only one username (email) can be associated with each Plume HomePass account. To allow more than one user to manage or administer the network, the account credentials must be shared.

  • The HomePass by Plume App is available for download from the UK Apple App Store and Google Play Store. Plume PowerPods and SuperPods are currently only available in the UK. Our app is localised for each country Plume is available in and it is important to download the proper version for your loca...

  • The app is not able to find a match for the username you entered. It is possible that you might have entered your email address incorrectly when you created a Plume user account the first time. Go ahead and set up a new account by selecting Set Up when prompted or by selecting the Set Up Plume on...

  • Where to get the App The Plume HomePass App is currently available in the UK Google Play and Apple App stores, until we make Plume available in other countries. If you already have Plume WiFi and have moved outside of the UK, it may still be possible to access the UK Apple App and Google Play sto...

  • You'll need the Plume HomePass App to set up your Wi-Fi network. It has been designed to work and tested with iPhone 5 and above running iOS 11 and higher and with Android smartphones running Android 4.4 and higher.We are closely evaluating new platform opportunities. To stay in touch with the up...

  • You may not be able to complete the verification process due to the following reasons: You did not receive the verification email from Plume. If you did not receive a verification email from Plume, please check your other folders (spam, junk, or clutter) for the Plume verification email. Ensure...

  • Password reset You can always reset your password by entering your Plume username and selecting the Forgot your password? link on the Sign In screen in the app.   Change user name or email Please contact support for assistance in changing your account username or email. A support agent will authe...

  • The login for the website is used to manage your Plume membership and get insights on your Plume network, without the need to use the HomePass by Plume app.  Order additional pods for your existing membership. Purchase a new membership and pods for another location.  Update your contact and p...