Returns & Refunds

  • You can only cancel or return items that were ordered on our web store. Orders are processed for shipment the same day as they are placed.   If your order was very recently placed and has not yet shipped, it may be possible to process a cancellation by contacting us immediately by phone or chat t...

  • Orders placed on the Plume web store include a 60-day money-back guarantee. If, for any reason, you want to cancel an order, please send us a request to initiate your 60-day return and refund.  We will email you a return shipping label with instructions within two business days. We will return s...