Plume Sense

  • There is a motion in my home, why am I not receiving notifications? These are the most common reasons for not receiving Sense Alerts when motion should be present:  Push notifications may have been disabled on your device.  iOS - Enable push notifications Android - Enable Push notifications T...

  • Why is motion not being detected in the Live View? Motion detection was just turned on. It can take 2-5 minutes from when Motion Detection is turned on before motion starts being detected.     Your mobile may have lost its data connection. The graph may stop being drawn if the connection dro...

  • Live View, Motion Today or Motion Last 7 Days are not displaying accurate information.  There is a minor delay from when motion starts and it starts being graphed in the Live View.   This delay is normal and is to avoid reporting false motion data.  Excessive motion is being detected by the n...

  • These are the most common reasons a particular device is not currently appearing on the Sense Devices list: The device was not connected to a SuperPod of SuperPod with WiFi 6 over Wi-Fi when Motion detection was turned on.  Devices connected to other types of pods cannot be used for motion de...

  • If the motion is being detected when is no one is home, Motion Sensitivity may be set too high. If you have the sensitivity set to High and have pets, enable Pet mode. If you already have pet mode enabled, turn the sensitivity down to medium. Continue adjusting and testing the sensitivity, using ...

  • If you are in away mode and not receiving an alert when motion is detected, this is due to there not being enough motion to trigger an alert. You can try adjusting your Motion sensitivity settings to High to receive alerts when lower thresholds of motion are detected.               

  • Sense is currently only supported on SuperPods or SuperPods with WiFi 6, so if the room only has another type of pod, you will not necessarily get Sense coverage in there.  Since each SuperPod will only use up to 3 Wi-Fi connected devices at a time, it is also possible that there are no devices n...

  • Sense uses a behind-the-scenes algorithm to pick the devices that are best suited for motion detection. While each SuperPod will only use up to 3 devices to detect motion, we recommend leaving all devices selected in your Sense Devices list to allow the algorithm to pick the devices and provide t...

  • Live View allows you to see both the location and intensity of the detected motion in real-time. In the Live View display, the overall intensity and duration of the motion are represented by the background wave. The devices detecting the motion are displayed to provide an approximate location of...

  • When Sense Alerts is enabled, push notifications will be sent to your device whenever the system detects motion. You can enable these notifications to send at all times or only while nobody is at home using the Smart Activation feature. You need to assign a Primary device to everyone to ensure Se...

  • Motion sensitivity may need to be adjusted for the following reasons:  Improve motion detection sensitivity, particularly if you have only a few SuperPods and/or Wi-Fi connected devices There are obstructions that are making it difficult for your SuperPods and devices to detect motion in some ar...

  • What is kind of motion history is displayed? There are two available historical views: Motion Today - Each column represents an hour.   Motion Last 7 Days - Each segment represents 1 hour.  In each of the historical views, the colours in the charts represent the various states of the motion ...

  • If you have assigned a primary device for everyone in your home, you can use the People Notifications feature to receive notifications when people return home or leave.   Enable People Notifications Open your Main Menu Navigate to the More tab Make sure People Notifications are turned on and se...

  • Sense uses the Wi-Fi connections between SuperPods and your Wi-Fi devices to detect motion in your home. Up to 3 devices per SuperPod are used to detect motion.    Which Wi-Fi connections are used to detect motion? SuperPod to SuperPod Wi-Fi connections   SuperPod to other pod models SuperPod to...

  • The HomePass App allows you to group your devices into rooms to improve motion detection accuracy. For example, if your living room has a smart TV, smart speaker, and voice assistant, your motion detection on any of these devices can be localized to your living room! To set up rooms, make sure yo...

  • iOS From the home screen, tap on the Sense icon. Slide the Motion detection toggle to the right.  It can take up to two minutes for the system to be enabled.          It may take up to two minutes before the system can start detecting motion.                                                      ...

  • If you do not see the option to enable Sense, you may not have pods that support this feature. A SuperPod with the correct firmware must be acting as the Gateway pod. Sense is supported on SuperPod only networks, running firmware version 2.6.0 or higher.  Firmware is updated automatically between...

  • There are a few possible reasons why People at Home is not updating or you are not receiving alerts when people arrive or leave your home: The primary device assigned to the person was left at home. Ensure you always assign primary devices that will almost always be kept on the person li...

  • Sense uses Plume SuperPods and the Wi-Fi-connected devices in your home to detect motion. It is a smart motion detection system that also informs you when family members or guests arrive or leave.   Sense Features Live View - Take a look inside your network to see where the motion is currently ...