Performance Issues

  • If you are lucky enough to have a multi-gigabit symmetrical Internet connection and a SuperPod with WiFi 6 as your gateway, you may have noticed that the uploads on your ISP Speed Test results in the HomePass app are currently limited to around 1.5Gbps. This is a known current limitation on the S...

  • Here's what could be slowing you down: One or more pods are too far away from another pod. SuperPods should be no more than 12 meters from each other. Ensure that you have a strong core network in your home, keeping pods towards the centre and not on exterior walls. Not enough pods are...

  • If a pod displays “Poor health” and you are noticing an impact, there are a few steps you can take to improve its health:   Move pods closer to each other Remember that pods work as a team, so they want to be close enough to communicate with one another. Consider distances around 9-12 meter...

  • Plume's built-in ISP Speed Test measures the speed of the link from your Gateway pod to your ISP using Ookla's speed test servers. If those results are not close to your ISP's advertised speed, these tests will help you find the cause.   Checking the Ethernet connection The Ethernet connecti...