Basic Setup & Configuration

  • You can easily set up Plume while keeping your devices connected as long as you have one Ethernet port on your router available to connect Plume pod via network cable. If you do not have any Ethernet ports available on your router, you can use a switch to add additional ports. Replace one of...

  • Yes, you can. Please follow these step to switch pods correctly: Disconnect the original pod from the modem or router. Connect the replacement pod to the modem or router. Unplug your modem or router from power for at least 30 seconds Power up your modem or router. For best performance make sure...

  • If you received an email saying that your pods have been automatically added to your Plume account, here's what you can expect to see and what still needs to be done. Once we have assigned the pods, you'll notice new offline pods appear as red dots in your HomePass App. No need to delete these...

  • Follow these instructions to set up your Plume with your modem that is connected to a separate router. Download the HomePass app and sign up to start the setup. Restart your modem. Disconnect your Airport Extreme or Capsule from the modem if you wish to set up Plume as your new router and connec...

  • Adding a new pod Plug in your SuperPod anywhere within your home and stay nearby.  On the Home page, scroll down to the Adapt section.   Tap the ⋮ to open the Options Menu. Tap on Add a pod.  Wait until your new pod(s) is found and select Done Adding Pods when all additional pods have been claim...

  • Bathrooms are masses of Wi-Fi deflectors because of the pipes and mirrors that lie in or on their walls. In addition, the Plume pods are not really waterproof. We'd recommend skipping the bathroom.

  • We recommend that you keep your Plume pods inside and away from rain or moisture. If you want to improve Wi-Fi coverage in your outdoor space, we suggest that you place a pod just inside your door or take it outside only when you need it for a get-together.

  • Native support for PPPoE, VLAN, or fixed IP is available for SuperPods and SuperPods with WiFi 6 running firmware version 3.4.1.98 or later.   If you are using a PowerPod as your gateway pod, you will need to use your existing router if your WAN connection requires PPPoE, VLAN, or a fixed IP. How...

  • If you have FTTH (Fibre To The Home), you will have what is known as an ONT (Optical Network Terminator) in the home. These ONTs provide DHCP through a Cat5e or Cat6 cable going into the wan port on a residential gateway. One can simply take this cable set Plume to Auto mode and connect the Ether...

  • Follow these instructions to set up your Plume with your modem that is connected to a separate router. Download the HomePass app and sign up to start the setup. Restart your modem Connect one of your Plume SuperPods to a LAN port on your router via network cable to keep using your existing route...

  • Follow these instructions to set up your Plume with modem-router combo box: Download the HomePass app and sign up to start the setup. Restart your modem-router combo box. (Optional) Connect one of your Plume pods to a LAN port on your modem-router combo box via the included Ethernet cable. Then ...

  • SuperPods onlyAny of your SuperPods can be connected to your modem/router to act as the Gateway pod since they are identically manufactured. Either port on the original SuperPod can be used for the WAN connection.  SuperPod with WiFi 6For the best performance, a SuperPod with WiFi 6 should be the...

  • If the "Still looking for Internet connection to Plume pod..." screen pops up, it means that the HomePass App is not detecting an Internet signal on your gateway pod.   Here are the most common reasons for this issue: No Internet is provided through your modem or router. Power cycle your modem...

  • Follow these instructions to replace your separate router with Plume  Download the HomePass app and sign up to start the setup. Disconnect your router from the modem if you wish to set up Plume as your new router and connect one of your SuperPods to a LAN port on your modem via Ethernet cable....

  • If you get stuck during the setup process, follow these steps: Close the HomePass app. Make sure that you close it rather than merely exiting the app. For Android device users, tap the Recent apps button and swipe the HomePass app to close it. For iOS device users, double-click the Home button an...

  • Placing your gateway pod (GW: connected via ethernet to a modem/router) in a central part of your home ensures that you are able to distribute your Plume network to all corners of your home! By placing leaf pods (wireless) on the interior walls of your home, you can take full advantage of Plume's...

  • We recommend one SuperPod for every two rooms. Alternatively, you can use one SuperPod for covering larger rooms like living rooms or a master bedroom.   Spread pods evenly around your home, especially in rooms and open spaces where you often use Wi-Fi. We recommend placing SuperPods towards the ...

  • When it comes to getting the best performance out of your Plume network, pod placement is everything! While every home has a unique size, shape, and Wi-Fi environment, here are some guidelines for maximizing your speeds. We recommend one SuperPod for every two rooms. Pods should be spread evenly ...

  • When the Networking Mode in the app is set to either Router Only or Auto mode (default), pods look at the different characteristics of the IP they are assigned. In Router Only mode, pods look at whether they are getting a different subnet or same subnet, from the modem or router upstream, to the ...

  • Launch the HomePass app and choose the Set up HomePass option. You'll need to accept the terms and conditions to continue.                                                       The app will prompt you to enter your first and last name. This will be for your new Plume account and will also be ...

  • You can plug a pod into a power strip, adaptor, extension cord or surge protector. Unlike Power Line Communication (PLC) based devices, data is not transmitted via the AC lines. Plume pods connect to each via Wi-Fi or Ethernet and will still work as long as they continue to receive power from the...